CreativeIQ respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Controller
The controller responsible for data processing within the meaning of the GDPR is:
CreativeIQ
Representative: Dr. Thomas Steinert
[Street + House Number]
[Postal Code + City]
Germany
Email: [Insert business email]
Phone: [Insert business phone number]
2. Data We Collect
When you interact with our website or services, we may collect the following categories of data:
- Personal identification data (e.g., name, email address, phone number, billing address)
- Account data (when you sign up or log in to courses)
- Payment information (only processed via third-party providers; we do not store full credit card details)
- Technical data (IP address, browser type, device, operating system, access times, referring website)
- Usage data (pages visited, clicks, time spent, course progress)
- Communication data (emails, support tickets, contact form entries)
3. How We Use Your Data
We process your personal data for the following purposes:
- To provide access to our online courses and learning platform
- To manage your account and course progress
- To process payments securely
- To respond to inquiries and provide customer support
- To send course updates, newsletters, or promotional offers (with your consent)
- To ensure security and prevent misuse of our website
- To comply with legal obligations
4. Legal Basis for Processing
We process your data on the following legal bases:
- Art. 6(1)(b) GDPR – performance of a contract (course registration, payments)
- Art. 6(1)(a) GDPR – consent (newsletter, marketing emails)
- Art. 6(1)(c) GDPR – legal obligations (e.g., tax regulations)
- Art. 6(1)(f) GDPR – legitimate interest (site security, service improvement)
5. Data Sharing & Third Parties
We may share your personal data with trusted service providers, including:
- Hosting providers (for secure storage of our platform data)
- Payment processors (e.g., Stripe, PayPal)
- Email marketing services (for newsletters and updates)
- Analytics tools (Google Analytics, GDPR-compliant settings)
All third-party processors comply with GDPR and process data only under contractual obligations.
6. International Transfers
If data is transferred outside the European Union (e.g., to US-based service providers), this will only occur under GDPR-compliant safeguards such as the EU-US Data Privacy Framework or Standard Contractual Clauses (SCCs).
7. Data Retention
We retain personal data only as long as necessary:
- Account and course data: kept while your account is active
- Payment records: retained as required by German tax law (up to 10 years)
- Newsletter subscription: until you unsubscribe
- Contact/support requests: deleted after resolution, unless longer retention is required
8. Your Rights (Under GDPR)
You have the right to:
- Access your personal data (Art. 15 GDPR)
- Correct inaccurate data (Art. 16 GDPR)
- Request deletion of your data (Art. 17 GDPR)
- Restrict processing (Art. 18 GDPR)
- Data portability (Art. 20 GDPR)
- Object to processing based on legitimate interests (Art. 21 GDPR)
- Withdraw consent at any time (Art. 7 GDPR)
To exercise your rights, please contact us at: [Insert email address].
9. Cookies & Tracking
Our website uses cookies to improve user experience and analyze site usage.
- Necessary cookies – ensure basic site functions
- Analytics cookies – track usage (only with consent)
- Marketing cookies – for personalized ads (only with consent)
You can manage cookie preferences anytime via the cookie banner.
10. Newsletter & Email Updates
If you subscribe to our newsletter, we use your email address to send updates and offers. You may unsubscribe at any time using the link in each email.
11. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, or disclosure.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with the date of revision.
13. Contact Information
For privacy questions or complaints, please contact:
CreativeIQ
Dr. Thomas Steinert
[Street + House Number]
[Postal Code + City]
Germany
Email: [Insert email]
If you believe your rights have been violated, you may also contact the German Data Protection Authority in your state.